Job Title: Operations Manager
Employer: International Micro-Finance Company
Duty Station: Kampala, Uganda
Application Deadline: 29th Aug 2013
Job Details;
An international micro-finance company urgently seeks qualified candidates OF Ugandan nationals to fill the above position.
Job Purpose:
Managing the profitability and operational efficiency of a Branch operation by achieving and exceeding production targets on a regular basis.
To manage the client and production portfolio of a Branch to ensure quality business with collections rates achieving or exceeding targets set.
Ensuring the establishment of a ‘client service’ culture in the Branch.
Ensuring that all standard operating procedures are adhered to in the Branch.
Duties and Responsibilities:
1. Production
•Provides direction and focus on overall branch production and motivating the branch sales team towards achieving production targets;
•Convert monthly budget targets into sales targets per loan officer and communicate targets to each loan officer;
•management of the sales and marketing process through effective marketing of products, generation of potential clients lists and ensuring the closing of sales by branch staff.
•Responsible for managing the branch client database;
•Creating marketing and production plans (geographic areas to be focused on) in conjunction with loan officers in the branch;
•Responsible for daily production planning and review meetings and implementing decisions taken.
2. Portfolio management
•Responsible for branch portfolio performance management in conjunction with loan officers (portfolio size, number of customers, portfolio at risk and arrears total);
•Identification of repeat clients from current clients who meet the repeat business criteria / through analysis of repayment trends;
•Responsible for market and portfolio segmentation;
•Responsible for portfolio allocation and new client referrals to new loan officers.
3. Management of loan approvals
•Responsible to oversee the entire loan approval process at the branch;
•Responsible for loan verifications and ensuring the quality standards of verifications are adhered to;
•Responsible for quality checks on loan approvals;
•Responsible for approval audits through periodic physical client visitations;
•Responsible for the effective operation of relevant branch approval function / committee.
4. Collections
•Responsible for ensuring the attainment of targeted early collections rates;
•Monitoring collections rates and the performance of the collections officer at the branch;
•Overseeing the early collections process through senior loan officers and / or loan officers;
•Manage the branch portfolio at risk (par) to ensure it remains below the minimum standard, in consultation with the senior loan officers and / or loan officers in the branch;
•Responsible to oversee the timely handover of defaulters to the collections officer.
5. Human resource management & training
•Ensure adherence to all hr policies at the branch;
•responsible for sound working relationships among staff, managing potential conflict at the branch, building a high performing team and the retention of competent staff;
•Assist in the final selection of competent employees after considering psychometric evaluations;
•Responsible for training and on-job coaching of branch staff and ensuring availability of sufficient training material and training manuals in the branch;
•Ensures that loan officers have the required level of sales techniques, product knowledge and customer service competencies;
•Responsible for conducting induction training of new loan officers and other staff at the branch;
•Responsible for implementation of individual development plans (dip) for non-performing staff in the branch;
•Management of discipline, performance management and managing poor performance levels of staff at the branch;
•Management of time and attendance and leave management of staff at the branch.
6. Financial
•Responsible for development of budgets at branch level;
•Responsible for profitability of the branch through the effective management of the cost and production budgets and targets;
•Responsible for the branch income statement and to timely correct deviations and implementing cost controls.
7. Operations
•Ensure marketing plans / marketing materials are implemented and available;
•Responsible for petty cash management at the branch and daily reconciliation of the cash float;
•Responsible for approval of office supplies purchases;
•Management of collections cash payments received, management of bank deposits and reporting of payments to head office;
•Management of any other payments received;
•Distribution of petty cash funds to loan officers and senior loan officers for daily operational (sales and marketing activities.
•Submission of all appropriate management reports;
•Responsible for ensuring loans are correctly captured and data integrity is maintained in the branch;
•Responsible that the registration and disbursement process of loans are adhered to at the branch;
•Ensure branch asset register is updated on a regular basis and ensure that all branch assets are accounted for at all times.
•Ensures branch is fully operational at all times;
•Responsible for health and safety of employees and the branch in general;
•To perform any additional duties over and above the duties listed in this job profile, as and when required by management.
8. Market review and product development
•Identify client needs and review existing products;
•Analyze market trends and competitor product offerings and making suggestions as to product improvements / new products.
9. Customer service and relationship management
•Responsible for excellent customer service delivery in the branch;
•Monitor customer service levels with clients and ensure loan officers follow through on deliveries;
•Ensure follow up on complaints and ensuring resolution and acting as the contact person for all unresolved client issues;
•Responsible for conducting client induction and ensuring all loan agreements get signed at the branch.
10. Governance and compliance
•Ensures compliance of company rules, business processes and regulatory requirements;
•Ensures compliance to the branch procedure manual.
Qualifications, Skills and Experience:
•The applicant should possess a Bachelor’s Degree in a related field
•Three or more years Managerial Experience
•Previous experience in a financial institution is preferred
•Sound financial understanding
•Planning and organizing / Workflow management skills
•Analytical / Structured thought processes
•Problem solving
•Customer service focused
•Self starter/ Goal focused / Target driven
•Ability to work in a competitive and challenging environment
•High level of resilience
•Assertiveness
•Strong interpersonal skills / Ability to energize and motivate team
•Integrity
•Strong management capabilities
•High level of computer literacy
•Valid driver’s license
How to Apply:
If you meet the above minimum requirements, email your cv to;(Your must indicate your current salary on the CV)
Recruiting Manager,
Frank Management Consult Limited,
Nyaku House,1st Floor
Emails: robinson@frank-mgt.com/frankmconsult@yahoo.com
Frank Management Consult Ltd
Nyaku House,1st Floor,
Argwings Kodhek Road,Hurlingham, Uganda
Employer: International Micro-Finance Company
Duty Station: Kampala, Uganda
Application Deadline: 29th Aug 2013
Job Details;
An international micro-finance company urgently seeks qualified candidates OF Ugandan nationals to fill the above position.
Job Purpose:
Managing the profitability and operational efficiency of a Branch operation by achieving and exceeding production targets on a regular basis.
To manage the client and production portfolio of a Branch to ensure quality business with collections rates achieving or exceeding targets set.
Ensuring the establishment of a ‘client service’ culture in the Branch.
Ensuring that all standard operating procedures are adhered to in the Branch.
Duties and Responsibilities:
1. Production
•Provides direction and focus on overall branch production and motivating the branch sales team towards achieving production targets;
•Convert monthly budget targets into sales targets per loan officer and communicate targets to each loan officer;
•management of the sales and marketing process through effective marketing of products, generation of potential clients lists and ensuring the closing of sales by branch staff.
•Responsible for managing the branch client database;
•Creating marketing and production plans (geographic areas to be focused on) in conjunction with loan officers in the branch;
•Responsible for daily production planning and review meetings and implementing decisions taken.
2. Portfolio management
•Responsible for branch portfolio performance management in conjunction with loan officers (portfolio size, number of customers, portfolio at risk and arrears total);
•Identification of repeat clients from current clients who meet the repeat business criteria / through analysis of repayment trends;
•Responsible for market and portfolio segmentation;
•Responsible for portfolio allocation and new client referrals to new loan officers.
3. Management of loan approvals
•Responsible to oversee the entire loan approval process at the branch;
•Responsible for loan verifications and ensuring the quality standards of verifications are adhered to;
•Responsible for quality checks on loan approvals;
•Responsible for approval audits through periodic physical client visitations;
•Responsible for the effective operation of relevant branch approval function / committee.
4. Collections
•Responsible for ensuring the attainment of targeted early collections rates;
•Monitoring collections rates and the performance of the collections officer at the branch;
•Overseeing the early collections process through senior loan officers and / or loan officers;
•Manage the branch portfolio at risk (par) to ensure it remains below the minimum standard, in consultation with the senior loan officers and / or loan officers in the branch;
•Responsible to oversee the timely handover of defaulters to the collections officer.
5. Human resource management & training
•Ensure adherence to all hr policies at the branch;
•responsible for sound working relationships among staff, managing potential conflict at the branch, building a high performing team and the retention of competent staff;
•Assist in the final selection of competent employees after considering psychometric evaluations;
•Responsible for training and on-job coaching of branch staff and ensuring availability of sufficient training material and training manuals in the branch;
•Ensures that loan officers have the required level of sales techniques, product knowledge and customer service competencies;
•Responsible for conducting induction training of new loan officers and other staff at the branch;
•Responsible for implementation of individual development plans (dip) for non-performing staff in the branch;
•Management of discipline, performance management and managing poor performance levels of staff at the branch;
•Management of time and attendance and leave management of staff at the branch.
6. Financial
•Responsible for development of budgets at branch level;
•Responsible for profitability of the branch through the effective management of the cost and production budgets and targets;
•Responsible for the branch income statement and to timely correct deviations and implementing cost controls.
7. Operations
•Ensure marketing plans / marketing materials are implemented and available;
•Responsible for petty cash management at the branch and daily reconciliation of the cash float;
•Responsible for approval of office supplies purchases;
•Management of collections cash payments received, management of bank deposits and reporting of payments to head office;
•Management of any other payments received;
•Distribution of petty cash funds to loan officers and senior loan officers for daily operational (sales and marketing activities.
•Submission of all appropriate management reports;
•Responsible for ensuring loans are correctly captured and data integrity is maintained in the branch;
•Responsible that the registration and disbursement process of loans are adhered to at the branch;
•Ensure branch asset register is updated on a regular basis and ensure that all branch assets are accounted for at all times.
•Ensures branch is fully operational at all times;
•Responsible for health and safety of employees and the branch in general;
•To perform any additional duties over and above the duties listed in this job profile, as and when required by management.
8. Market review and product development
•Identify client needs and review existing products;
•Analyze market trends and competitor product offerings and making suggestions as to product improvements / new products.
9. Customer service and relationship management
•Responsible for excellent customer service delivery in the branch;
•Monitor customer service levels with clients and ensure loan officers follow through on deliveries;
•Ensure follow up on complaints and ensuring resolution and acting as the contact person for all unresolved client issues;
•Responsible for conducting client induction and ensuring all loan agreements get signed at the branch.
10. Governance and compliance
•Ensures compliance of company rules, business processes and regulatory requirements;
•Ensures compliance to the branch procedure manual.
Qualifications, Skills and Experience:
•The applicant should possess a Bachelor’s Degree in a related field
•Three or more years Managerial Experience
•Previous experience in a financial institution is preferred
•Sound financial understanding
•Planning and organizing / Workflow management skills
•Analytical / Structured thought processes
•Problem solving
•Customer service focused
•Self starter/ Goal focused / Target driven
•Ability to work in a competitive and challenging environment
•High level of resilience
•Assertiveness
•Strong interpersonal skills / Ability to energize and motivate team
•Integrity
•Strong management capabilities
•High level of computer literacy
•Valid driver’s license
How to Apply:
If you meet the above minimum requirements, email your cv to;(Your must indicate your current salary on the CV)
Recruiting Manager,
Frank Management Consult Limited,
Nyaku House,1st Floor
Emails: robinson@frank-mgt.com/frankmconsult@yahoo.com
Frank Management Consult Ltd
Nyaku House,1st Floor,
Argwings Kodhek Road,Hurlingham, Uganda