Job Title: ICT Assistant (3 Positions)
Employer: Uganda Electricity Distribution Company limited (UEDCL)
Duty Station: Upcountry
Application Deadline: 13th December 2013
To Plan, Coordinate, monitor and manage all the activities involved in the operation ICT systems in the Territories
Reports to: Principal ICT Officer.
Duties and Responsibilities
1. Manage and support customer care desk services
2. Provide technical support to prepayment metering system
3. Support a range of ICT services to internal and external customers
4. Manage ICT systems including data backup and security
5. Install, configure and troubleshoot prepayment systems and patches
6. Daily checkup of the life of the remote prepayment devices
7. Research and support ICT innovations
8. Routine and /or daily support for UEDC staff equipment
9. Ensuring ICT register is up to date
10. Ensuring data, backup, security and confidentiality is adhered to.
11. Provide ICT training to staff
Knowledge, Skills and Abilities
- Bachelor’s degree in Computer Science / Information Systems / Information Technology / Software or Computer Engineering/ Data communication.
- At least two years of experience in customer care and or front desk management or ICT software and hardware support in busy organization.
- Experience in energy prepayment system or credit management systems is an added advantage
- Experience as systems, administrator / implementer / support for a Windows 2003/ or higher versions of Windows operating system, running a mission critical application based upon Microsoft SQL Server 7.0 or Oracle software is desirable.
- Skilled in the use of software packages and a wide range of ICT applications including windows operating systems, printers, networking, antivirus, servers etc
- Good knowledge of DBMS, SQL Server, Oracle, Post-gres, MYS SQL
- Good ‘trouble shooting’, diagnostic and problem solving skills good understanding of information systems lifecycle
- Should be able to work in the remote areas, and ride or travel by motorcycle or bicycle.
How to Apply:
Interested persons who meet the above criteria should submit their handwritten applications together with an updated CV with at least three suitable referees with their telephone contact to:
The Director
Human Capital Management Services
AH Consulting Limited
Plot 10, Saddler Lane – Naguru
P.o.Box, 8699, Kampala Uganda
Closing date for receiving applications is: 13th December, 2013
NB: If you do not hear from us by 23rd DEC, 2013, please consider your application unsuccessful