Job Title: Teller- Kampala Branch - 00098513
Primary Location:Uganda
Job Type:Permanent/Regular
Posting Range:7 Jun 2013 - 20 Jun 2013
Compensation : competitive
Deadline: 20 Jun 2013
Description
Overall Purpose of the Role
To provide a counter service, local currency and basic international to Bank customers and other members of the public and administration support within the outlet
Cash and Related Transactions - 70%
Cashing of cheques, travellers cheques, and withdrawals.
Process both cash and cheque deposits/credits
Purchase and sale of foreign currencies
Before processing each transaction verify that all the required information for the transaction is accurate and complete on accordance with the banks procedures. Refer any concerns to the team leader or branch operations manager for follow up and decision making whether proceed.
Capture all transactions on the banks system and ensure that all transactions are properly authorised before processing.
Balance cash in own till and assist other tellers for balancing in case of need
Prepare vouchers for onward processing at the central processing unit or back-office
Limited cross-selling of bank products and services
Provide referral services to the customers on bank products
Carefully count cash received and paid to ensure that errors are avoided. Barclays has zero tolerance policy for teller errors, which may include formal disciplinary procedures
Assist customers to correctly complete transaction documentation such as deposits or withdrawals slips to ensure accuracy and completeness.
Customer service - 25%
Answer general customer enquiries at cash counter
Undertake cashier & enquiries duties as required in order to provide excellent customer service at the counter as a backup only
On occasion, own and manage customer queries and complaints by taking ownership and resolving in a timely manner
May record details of cash and cheques paid in other Bank credits and charge counter fee
Provide administration support within the outlet
May be required to assist in the training of new cashiers
Rigour - 5%
Reconcile own till at the beginning and end of day
Throughout the day advise cash team leader when teller limits are exceeded.
Conduct snap checks as assigned
Call over work assigned
Open and close till as per bank procedures
You may be required to assume role of co custodian
Essential/Basic Qualifications
Technical Skills / Competencies
Strong numeracy skills
Excellent attention to detail
Leadership skills
Knowledge & Expertise
Essential
Detailed knowledge of the banks processes and rigour requirements related to cash
Cash handling knowledge
Systems knowledge
Preferred
Cash management and Banks knowledge
Experience & Qualifications
Essential
Proven track record in dealing with physical cash
2 years experience as Cashier
Preferred
Graduate
How to apply:
If you feel challenged by any of the above positions, and believe you can deliver on key deliverables as outlined above, upload your application letter, current curriculum vitae and photocopies of academic certificate to our recruitment website detail below: https://barclays.taleo.net/careersection/2/moresearch.ftl?lang=en_GB
NB: Barclays is an equal opportunity employer that recruits, develops and promotes people on merit, and rewards outstanding performance, regardless of background and gender. For queries contact us on 0417122453 or email: barclays.uganda@barclays.com