Job Title: Counselors
Employer: Uganda Child Rights NGO Network
Duty Station: Kampala, Uganda
Application Deadline: 26th August, 2013
Duties and Responsibilities:
•Professionally respond to cases reported through online chat, texts, emails and social media like Facebook and “speak-out boxes” are resolved.
•Provide support and/or information on line and face to face clients.
•Receiving, assessing and responding to the psychosocial needs of children.
•Managing the toll-free telephone counseling facility.
•Ensuring proper referral for children and other clients in need of help.
•Documenting and making reports for all cases handled.
•Updating the Child Helpline database.
•Keep confidential records of call records and details of case profiles
•To work with other actors to link children to other necessary support services and ensuring that they access such services.
•Ensure timely and appropriate reporting/escalating of cases that need further intervention to the supervisor.
Qualifications, Skills and Experience:
•The applicant should hold a Degree in either Guidance and Counseling, Community Psychology, Education, Sociology, Social Work and Social Administration, Adult and Community Education or Community Based Rehabilitation.
•Knowledge and interest in Child Protection issues
•Good knowledge of basic computer applications
•Good report writing skills
•Excellent communication skills
•Must have worked consistently as a professional counsellor for a minimum of one year.
•Knowledge and involvement in client support through the telephone is an added advantage
•Should have a strong desire to help others and be able to inspire respect, trust and confidence.
•Good command of English and any of the local language (s)
•Ability to remain calm in a crises situation
•Ability to maintain confidentiality
•Able to deal effectively with feelings, remain impartial and non-judgmental
•Good time management and ability to work under pressure
•Demonstrated maturity (i.e. good interpersonal skills, reliable and resolves conflicts amicably)
•Intrinsic motivation and ability to work with minimal supervision
How to Apply:
All candidates should send a detailed CV and cover letter to the provided email address. . You must state on the subject like clearly Ref: Application For Post Of (Your Preferred Vacancy)
Addressed to;
The Team Leader
Uganda child helpline
P.o. box 10293 Kampala, Uganda
Employer: Uganda Child Rights NGO Network
Duty Station: Kampala, Uganda
Application Deadline: 26th August, 2013
Duties and Responsibilities:
•Professionally respond to cases reported through online chat, texts, emails and social media like Facebook and “speak-out boxes” are resolved.
•Provide support and/or information on line and face to face clients.
•Receiving, assessing and responding to the psychosocial needs of children.
•Managing the toll-free telephone counseling facility.
•Ensuring proper referral for children and other clients in need of help.
•Documenting and making reports for all cases handled.
•Updating the Child Helpline database.
•Keep confidential records of call records and details of case profiles
•To work with other actors to link children to other necessary support services and ensuring that they access such services.
•Ensure timely and appropriate reporting/escalating of cases that need further intervention to the supervisor.
Qualifications, Skills and Experience:
•The applicant should hold a Degree in either Guidance and Counseling, Community Psychology, Education, Sociology, Social Work and Social Administration, Adult and Community Education or Community Based Rehabilitation.
•Knowledge and interest in Child Protection issues
•Good knowledge of basic computer applications
•Good report writing skills
•Excellent communication skills
•Must have worked consistently as a professional counsellor for a minimum of one year.
•Knowledge and involvement in client support through the telephone is an added advantage
•Should have a strong desire to help others and be able to inspire respect, trust and confidence.
•Good command of English and any of the local language (s)
•Ability to remain calm in a crises situation
•Ability to maintain confidentiality
•Able to deal effectively with feelings, remain impartial and non-judgmental
•Good time management and ability to work under pressure
•Demonstrated maturity (i.e. good interpersonal skills, reliable and resolves conflicts amicably)
•Intrinsic motivation and ability to work with minimal supervision
How to Apply:
All candidates should send a detailed CV and cover letter to the provided email address. . You must state on the subject like clearly Ref: Application For Post Of (Your Preferred Vacancy)
Addressed to;
The Team Leader
Uganda child helpline
P.o. box 10293 Kampala, Uganda