Job Title: Enterprise Systems Manager
Uganda Telecom is committed to providing exceptional telecommunication services that meet our customer’s needs and improve our efficiency. We now have a vacancy in our organization.
We invite you, if you are a self-driven, results-oriented individual, a team player who is keen on a new experience to take up the challenge for an efficient business delivery model.
Reports to: Head Information Systems
The successful candidates will demonstrate:
Ability to work under tight deadlines and ability to respond to high-priority situations
Understanding of the nature of the telecom industry
Problem solving skills
Decision making skills
Strong analytical background
IT Transition/Change Management
Strategic planning
Be self driven
Be a good team player/leader
Job Purpose:
To maintain and manage Uganda Telecom’s Information Systems, ensure adequate capacity, system availability and excellent user support is provided.
Applicants must have:
6 years’ experience of which 3 years in managing the IT function of a reputable organisation; experience in IT service delivery
Experience with SLA management
Experience with vendor management.
Enterprise and Infrastructure management (LAN, WAN, server, operating systems, databases etc.)
Duties and Responsibilities:
To contribute towards the development of the Information services strategy that is in line with the overall company strategy
To participate in the establishment of companywide standards for business support systems.
To manage business continuity and disaster recovery procedures with periodic testing.
To lead, motivate, coach and advise the enterprise systems team to achieve performance and continual improvement in supporting the Information services users.
To facilitate user’s capability to use the Enterprise systems and IT services
To oversee timely resolution of desktop, infrastructure and business support systems incidents, requests and queries
To oversee the daily operational activities of the Enterprise Systems team.
To oversee functional and user acceptance testing of system patches
To setup and configure master data in business support systems
To give regular updates to users on system functionalities and new IT services
To coordinate and oversee the IT – Business User relationship and communication
To coordinate preparation and manage the IT Infrastructure and Enterprise Systems OPEX and CAPEX budgets.
To provide clear direction and communicate the implication and interdependencies of each functional unit
To develop, continually monitor and improve the internal core and support processes so as to deliver excellent desktop and business support services
To coordinate regular cross-functional forums for discussion and resolution of system problems / issues
Applications from suitably qualified candidates should be submitted to:
The Chief Human Resource & Administration Officer
Uganda Telecom
Telephone House
P.O Box 7171
Kampala. Or recruitment@utl.co.ug
Closing Date: 14th June 2013 at 17:00 HRS .Only short listed candidates will be contacted.