Job Title: Customer services Officer
Employer: The British Council
Duty Station: Kampala, Uganda
Application Deadline: 30th Aug 2013
Job Description:
British council in Uganda seeking to recruit suitable Customer services Officer to be based in kampala, Uganda
Duties and Responsibilities:
•Managing all enquiries including written, social media and telephone enquiries in accordance to corporate standards and policies
•Monitoring and evaluation of our customer systems in line with British Council Cooperate standards
•Supporting the registration and administration of exams and customers in line with the corporate polices and stranded.
•Monitoring and development of our Equal Opportunities and diversity policy in relation to customer service
Skills Knowledge, Experience and Qualification:
•Relevant qualification
•Demonstrable relevant experience
•Understanding customer needs and potential Markets/customers
•Speaking, Listening, Reading and Writing skills
•Computer skills
Behaviors:
•Connecting with others, working together, being accountable, making it happen
NB:
1.Please include the full role profile, an application form, a definition guide for the behaviors and generic Skills dictionary can be found on our Website.
2.Include the subject position name you are applying for
3.The British council is committed to a policy of equal opportunity and diversity and welcomes applicants from all sections of the community.
4.We guarantee an interview to disabled candidates who meet the essential criteria.
5.The British Council is also committed to a child protection policy; applications will be considered only for candidates who declare their agreement to the policy.
How to Apply:
Completed application forms should be submitted via email to:
application@ppg.coug
Employer: The British Council
Duty Station: Kampala, Uganda
Application Deadline: 30th Aug 2013
Job Description:
British council in Uganda seeking to recruit suitable Customer services Officer to be based in kampala, Uganda
Duties and Responsibilities:
•Managing all enquiries including written, social media and telephone enquiries in accordance to corporate standards and policies
•Monitoring and evaluation of our customer systems in line with British Council Cooperate standards
•Supporting the registration and administration of exams and customers in line with the corporate polices and stranded.
•Monitoring and development of our Equal Opportunities and diversity policy in relation to customer service
Skills Knowledge, Experience and Qualification:
•Relevant qualification
•Demonstrable relevant experience
•Understanding customer needs and potential Markets/customers
•Speaking, Listening, Reading and Writing skills
•Computer skills
Behaviors:
•Connecting with others, working together, being accountable, making it happen
NB:
1.Please include the full role profile, an application form, a definition guide for the behaviors and generic Skills dictionary can be found on our Website.
2.Include the subject position name you are applying for
3.The British council is committed to a policy of equal opportunity and diversity and welcomes applicants from all sections of the community.
4.We guarantee an interview to disabled candidates who meet the essential criteria.
5.The British Council is also committed to a child protection policy; applications will be considered only for candidates who declare their agreement to the policy.
How to Apply:
Completed application forms should be submitted via email to:
application@ppg.coug