Job Title: Head Of Operations
Employer: Bank of Africa – Uganda Ltd.
Duty Station: Kampala
Application Deadline: 20th January 2014
BANK OF AFRICA - UGANDA Ltd is seeking applications from qualified persons who are accomplished to take up the position of Head of Operations. The position will be reporting to the General Manager – Operations & Support and will be responsible for the following:
Position Function:
Provide strategic direction and over sight of the functions of Global Operations, Domestic Operations, Branch Control, E-Commerce Operations, ICT, Projects and Procurement.
Qualifications:
Masters’ Degree in Business, Banking, Finance or Accounting desirable
Professional qualifications in Banking, Finance, Accounting or related field e.g. ACCA, CFA, CPA etc desirable
8 years’ experience in Banking Operations; 3 of which should be at senior management level
Strong track record in driving operational efficiency, contract management, technology and project management
Awareness of current and future banking trends and best practices
Solid knowledge of Business / Banking ICT’s
Strong strategic and conceptual skills
Proven Leadership and people management skills
Customer centricity
Solid business acumen and financial skills
Strong decision-making, conflict resolution and problem solving skills
Supplier relations and negotiation skills
Very strong verbal and written communication skills
Team player with strong interpersonal skills and the ability to build internal and external networks
Ability to work under pressure, and exercise excellent judgment
Key duties & Responsibilities:
Provide strategic leadership to the Operations department and guide all its activities to support the Bank’s growth strategies and achieve projected business results
Initiate, establish and maintain the Bank’s operating policies and procedures; monitor and ensure their regular update and consistent application
Design the operational risk management framework for the department and supervise activities to ensure that the risks associated with the Bank’s operational activities are acceptable and well mitigated
Guide and set standards for the implementation of operational processes; and continuously explore opportunities to improve operational effectiveness and efficiencies while monitoring compliance to relevant regulations, as well as achieving business value and total customer satisfaction
Oversee timely, quality and cost-effective project management in the Bank to create business value and support the achievement of business objectives through planned initiatives
Manage the integration of technology into the Bank’s business operations and monitor the performance of all deployed technologies to ensure effective and efficient business support
Overall supervision of all units under Operations to drive business value and the achievement of business expectations in line with internal and statutory banking standards
Monitor operational activities in order to ensure the achievement of a firm level of compliance to internal controls and adherence to the highest standards of quality both within the processes and in the services to clients
Authorise expenditures within limit & refer those above, whilst maintaining overall expenditure within budgetary limits
Oversee the management of critical business relationships, and ensure the protection of the Bank’s business interests and achievement of all service-level agreements with suppliers
Manage motivate and develop the Operations team through rigorous performance management, coaching, mentoring and learning interventions to create a team able to deliver the Operations mission
How to Apply:
Apply to: Human Resources Manager
Email: boajobs@boauganda.com
Address: Plot 45, Jinja Road
![]()
Employer: Bank of Africa – Uganda Ltd.
Duty Station: Kampala
Application Deadline: 20th January 2014
BANK OF AFRICA - UGANDA Ltd is seeking applications from qualified persons who are accomplished to take up the position of Head of Operations. The position will be reporting to the General Manager – Operations & Support and will be responsible for the following:
Position Function:
Provide strategic direction and over sight of the functions of Global Operations, Domestic Operations, Branch Control, E-Commerce Operations, ICT, Projects and Procurement.
Qualifications:
Masters’ Degree in Business, Banking, Finance or Accounting desirable
Professional qualifications in Banking, Finance, Accounting or related field e.g. ACCA, CFA, CPA etc desirable
8 years’ experience in Banking Operations; 3 of which should be at senior management level
Strong track record in driving operational efficiency, contract management, technology and project management
Awareness of current and future banking trends and best practices
Solid knowledge of Business / Banking ICT’s
Strong strategic and conceptual skills
Proven Leadership and people management skills
Customer centricity
Solid business acumen and financial skills
Strong decision-making, conflict resolution and problem solving skills
Supplier relations and negotiation skills
Very strong verbal and written communication skills
Team player with strong interpersonal skills and the ability to build internal and external networks
Ability to work under pressure, and exercise excellent judgment
Key duties & Responsibilities:
Provide strategic leadership to the Operations department and guide all its activities to support the Bank’s growth strategies and achieve projected business results
Initiate, establish and maintain the Bank’s operating policies and procedures; monitor and ensure their regular update and consistent application
Design the operational risk management framework for the department and supervise activities to ensure that the risks associated with the Bank’s operational activities are acceptable and well mitigated
Guide and set standards for the implementation of operational processes; and continuously explore opportunities to improve operational effectiveness and efficiencies while monitoring compliance to relevant regulations, as well as achieving business value and total customer satisfaction
Oversee timely, quality and cost-effective project management in the Bank to create business value and support the achievement of business objectives through planned initiatives
Manage the integration of technology into the Bank’s business operations and monitor the performance of all deployed technologies to ensure effective and efficient business support
Overall supervision of all units under Operations to drive business value and the achievement of business expectations in line with internal and statutory banking standards
Monitor operational activities in order to ensure the achievement of a firm level of compliance to internal controls and adherence to the highest standards of quality both within the processes and in the services to clients
Authorise expenditures within limit & refer those above, whilst maintaining overall expenditure within budgetary limits
Oversee the management of critical business relationships, and ensure the protection of the Bank’s business interests and achievement of all service-level agreements with suppliers
Manage motivate and develop the Operations team through rigorous performance management, coaching, mentoring and learning interventions to create a team able to deliver the Operations mission
How to Apply:
Apply to: Human Resources Manager
Email: boajobs@boauganda.com
Address: Plot 45, Jinja Road